Shipping policy

Shipping Policy

PolyMedica supplies single-use medical consumables direct to Australian general practice. The following terms apply to all orders placed through this online store.

Delivery area

We currently ship across Australia. International shipping is not available.

Shipping cost

Standard shipping is included on all orders for Australian practice accounts. Custom freight arrangements for high-volume or multi-site orders are available on request.

Delivery times

Standard orders are dispatched within 2–3 business days from order confirmation. Delivery typically arrives within 2–5 business days for metropolitan Australia and 3–8 business days for regional areas. Multi-site delivery is configured per practice account.

Order confirmation and tracking

You will receive an order confirmation email at the time of order. A separate dispatch notification with tracking details follows once the order has shipped.

Damaged or missing deliveries

If your order arrives damaged, is missing items, or fails to arrive within the expected window, contact us within 7 days of receipt at hello@polymedica.au. We will arrange replacement, refund, or re-shipment as appropriate.

Sterile product handling

All sterile products are dispatched in tamper-evident sealed packaging. Do not accept delivery if the outer carton or sterile pouch shows visible damage. Contact us immediately for a replacement.

Address changes

Once an order has been dispatched, we cannot redirect it. Practice account holders can update their default delivery address(es) before placing the next order via their practice dashboard.